Support Policy

Last updated: 08-05-2025

At SKN Enterprises, customer satisfaction is our top priority. This Support Policy outlines how we provide assistance, resolve issues, and maintain communication with our customers regarding products, orders, and services offered through https://sknenterprises.in.

1. Customer Support Channels

You can reach our support team through the following channels:

• Email: support@sknenterprises.in

• Phone: +91-9840865980

• Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM

• Response Time: Within 24 business hours

2. Support Services Offered

Our support team is available to assist you with:

• Order-related queries (confirmation, tracking, delay, etc.)

• Product inquiries and availability

• Return, refund, and cancellation support

• Payment or transaction issues

• Website technical issues (login, checkout errors, etc.)

3. Support Process

Step 1: Contact our support via email or phone with your issue and order details.
Step 2: Our team will log your query and provide an acknowledgment within 24 hours.
Step 3: Depending on the nature of the issue, we will investigate, coordinate with relevant departments (logistics, payments, etc.), and provide a resolution.

4. Resolution Timelines

• Order Status or Tracking Issues: 1–2 business days

• Return/Refund Requests: 3–5 business days (after product inspection)

• Payment Issues: 3–7 business days (subject to banking timelines)

• Technical Issues: 2–3 business days

5. Escalation Matrix

If your issue is not resolved within the stipulated time, you can escalate the matter by writing to:
Grievance Officer: Logeshwaran
Email: grievance@sknenterprises.in
Phone: +91-9840865980

6. Customer Responsibilities

To help us serve you better, please:

• Provide accurate and complete information while contacting support

• Retain your order ID, invoice, and screenshots (if applicable)

• Cooperate during troubleshooting or product return/inspection

7. Limitations of Support

While we aim to assist in every possible way, we may not be able to provide support for:

• Third-party products not purchased via our website

• Issues caused due to misuse, negligence, or unauthorized tampering

• Services outside our operating hours

8. Policy Updates

This Support Policy may be updated periodically. Any changes will be posted here. Continued use of our services indicates your acceptance of the updated terms.

9. Contact Us

For any questions or feedback related to support, feel free to contact:

SKN Enterprises
Email: support@sknenterprises.in
Phone: +91-9840865980
Website: https://sknenterprises.in